ABOUT US

With over 20 years experience in the assistance industry at a customer facing level, we truly understand what our clients need from a supplier as well as understanding the needs of the end customer. Our role is predicament resolution of medical, motoring and travel emergencies. We provide an unparalleled assistance service for visitors to the UK, Ireland and extend our expertise to cover the whole of the Commonwealth. Our 24/7  emergency contact centre is based in the UK so you can be assured of great local knowledge, experience and expertise. With all our services handled in-house, you benefit from continuity of care and commitment to cost control.

 

Without the constraints of bureaucracy and protocol  faced by a large corporations, we can provide solutions in the most unlikely of situations. From the outer Hebrides to the Falkland Islands and everywhere in between, if your clients need assistance, Lumari will be able to provide it.

Services

Lumari at a glance

20 years’ experience

Doctor’s visit in 90mins

Rescue in 45mins

Calls answered in 30secs

Emails answered in 2mins

£ Low fees

Benefits

  • 24/7 dedicated emergency operations centre
  • Flexibility; tailor every aspect of our service to suit your needs
  • Low fees & discount structure
  • Free local advice & information
  • Dedicated account manager for single point contact for service, accounting & case specific queries to optimise service & customer satisfaction